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1 BS 15000 IT Service Management.doc
2 Customer Support - Who Pays.doc
3 Data Loss.doc
4 design of effective customer satisfaction surveys.doc
5 from reactive to proactive.rtf
6 Outsourcing v2.doc
8 Shared Services.doc
9 SLA & BSC 2.rtf
10 Introduction to SLAs.rtf
11 structuring your it organization for success.doc
12 Supplier risk.doc
13 The Strategic SLA.rtf
14 Beyond SLAs - IT BPM v2.doc
15 Industry Standard Tier Classifications.doc
16. Managing E-commerce Risk.doc
17 Kingswell Products.doc
A1  PURCHASING - Introduction.doc
A2 1 IT PURCHASING Introduction.doc
A4  ITT and Evaluation.doc
A6 Proposal Evaluation Guide.doc
A8 Tender Presentation handout[1].doc
A9 Tendering Evaluation Framework.doc
A10 Tips on your invitation to tender.doc
A12 RFP Format.doc
A13 RFP-RFO Contents.doc
A14 Template sources.doc
A15 Supplier pqq - Business Continuity.xls
a3 negotiating - introduction.doc
a5 procurement law.doc
Copy (2) of  A6 Proposal Evaluation Guide.doc

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