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Managing Customer Expectations for Frontline Employees

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1 Welcome Managing Customer Expectations for Frontline Employe.mp4
1 Welcome Managing Customer Expectations for Frontline Employe.mp4
2 What you should know before watching this course Managing Cu.mp4
2 What you should know before watching this course Managing Cu.mp4
3 Understand the impact of unpleasant surprises Managing Custo.mp4
3 Understand the impact of unpleasant surprises Managing Custo.mp4
4 Find places where you can manage expectations Managing Custo.mp4
4 Find places where you can manage expectations Managing Custo.mp4
5 Use clear language to avoid surprises Managing Customer Expe.mp4
5 Use clear language to avoid surprises Managing Customer Expe.mp4
6 Educate customers on what to expect Managing Customer Expect.mp4
6 Educate customers on what to expect Managing Customer Expect.mp4
7 Understand why customers don't read Managing Customer Expect.mp4
7 Understand why customers don't read Managing Customer Expect.mp4
8 Adjust unreasonable expectations Managing Customer Expectati.mp4
8 Adjust unreasonable expectations Managing Customer Expectati.mp4
9 Next steps Managing Customer Expectations for Frontline Empl.mp4
9 Next steps Managing Customer Expectations for Frontline Empl.mp4
Ex_Files_Customer_Expectations_Frontline.zip
Ex_Files_Customer_Expectations_Frontline.zip

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