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Writing Customer Service Emails

278,933 KB • 29 ファイル

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Ex_Files_Customer_Service_Email
Ex_Files_Customer_Service_Email
1 Welcome Writing Customer Service Emails.mp4
1 Welcome Writing Customer Service Emails.mp4
2 What is a great customer service email Writing Customer Serv.mp4
2 What is a great customer service email Writing Customer Serv.mp4
3 Excercise files Writing Customer Service Emails.mp4
3 Excercise files Writing Customer Service Emails.mp4
4 Learn to read emails critically Writing Customer Service Ema.mp4
4 Learn to read emails critically Writing Customer Service Ema.mp4
5 Anticipate follow-up questions Writing Customer Service Emai.mp4
5 Anticipate follow-up questions Writing Customer Service Emai.mp4
6 Answer all of the customer's questions Writing Customer Serv.mp4
6 Answer all of the customer's questions Writing Customer Serv.mp4
7 How to answer difficult questions Writing Customer Service E.mp4
7 How to answer difficult questions Writing Customer Service E.mp4
8 Challenge Questions Writing Customer Service Emails.mp4
8 Challenge Questions Writing Customer Service Emails.mp4
9 Solution Questions Writing Customer Service Emails.mp4
9 Solution Questions Writing Customer Service Emails.mp4
10 Explain your process to the customer Writing Customer Servic.mp4
10 Explain your process to the customer Writing Customer Servic.mp4
11 Paraphrase the customer's situation Writing Customer Service.mp4
11 Paraphrase the customer's situation Writing Customer Service.mp4
12 Acknowledge the customer's feelings Writing Customer Service.mp4
12 Acknowledge the customer's feelings Writing Customer Service.mp4
13 Challenge Reading carefully Writing Customer Service Emails.mp4
13 Challenge Reading carefully Writing Customer Service Emails.mp4
14 Solution Reading carefully Writing Customer Service Emails.mp4
14 Solution Reading carefully Writing Customer Service Emails.mp4
15 When and how to apologize Writing Customer Service Emails.mp4
15 When and how to apologize Writing Customer Service Emails.mp4
16 What to write after you apologize Writing Customer Service E.mp4
16 What to write after you apologize Writing Customer Service E.mp4
17 Avoid cliché language Writing Customer Service Emails.mp4
17 Avoid cliché language Writing Customer Service Emails.mp4
18 When to empathize Writing Customer Service Emails.mp4
18 When to empathize Writing Customer Service Emails.mp4
19 Challenge Sincere Writing Customer Service Emails.mp4
19 Challenge Sincere Writing Customer Service Emails.mp4
20 Solution Sincere Writing Customer Service Emails.mp4
20 Solution Sincere Writing Customer Service Emails.mp4
21 Use the template as a starting point Writing Customer Servic.mp4
21 Use the template as a starting point Writing Customer Servic.mp4
22 Make templates customizable Writing Customer Service Emails.mp4
22 Make templates customizable Writing Customer Service Emails.mp4
23 Build rapport Writing Customer Service Emails.mp4
23 Build rapport Writing Customer Service Emails.mp4
24 Challenge Templates Writing Customer Service Emails.mp4
24 Challenge Templates Writing Customer Service Emails.mp4
25 Solution Templates Writing Customer Service Emails.mp4
25 Solution Templates Writing Customer Service Emails.mp4
26 Self evaluation Writing Customer Service Emails.mp4
26 Self evaluation Writing Customer Service Emails.mp4
27 Volunteer to help rewrite templates Writing Customer Service.mp4
27 Volunteer to help rewrite templates Writing Customer Service.mp4
28 Spelling, punctuation, and grammar Writing Customer Service.mp4
28 Spelling, punctuation, and grammar Writing Customer Service.mp4
29 Next steps Writing Customer Service Emails.mp4
29 Next steps Writing Customer Service Emails.mp4

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